Do you need help with your Mask My IP software? Do you have any suggestions on our service? This area is just for you. We have answers to the most frequently asked questions from our current and prospective clients. For more information, please never hesitate to contact us at Thank you.


  • Subscription

    When can I get my Serial Number?
    Your Serial Number will be obtained immediately after your payment.
  • What if I have paid for the program, but never received the serial number?
    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at We guarantee an answer within one business day at the very most!
  • What if I lost the serial number?
    If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: We will send you the serial number within 1 business day after receiving your request email.
  • Is it possible to use the program on another computer with this license alone?
    In that case you should first uninstall it from the old computer, and then install it on the new computer. If you lost the subscription information, please retrieve it by contacting our support team with your order number or e-mail address which you used to place the order. We will re-send the subscription information to you. And then you can use the program on the new computer.
  • General Information

    What is Mask My IP?
    Mask My IP is an Internet utility to let users surf the Web anonymously by masking their IP address. It provides you with the most efficient and easy-to-use masks for your real IP address to protect your security while surfing the Internet, un-ban the third party's blocking imposed on you or your track, and more!
  • Why do I need to Mask My IP?
    Surfing online is becoming more and more vulnerable nowadays. It is easy for hackers to get any information out of you, e.g. browsing history, SSN, Bank Accounts passwords or other important information stored on your PC. They can track and log your online activities by your IP, and what is worse, they can even get to your physical address and do further damage to you and your family.
  • Mask My IP address can prevent your surfing habits and your Internet activities from being tracked by hackers or other identity thieves. With this tool, you will never be hacked, and you can access anywhere you want. It is definitely your ultimate free online protection.
  • How is it working?
    Mask My IP can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Your computer only accesses Web sites indirectly, through the proxy server. Then it puts that information through your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. As a result, Web sites will see the proxy's IP address, not your home IP address. So you can browse with completely concealed identity.
  • Order Support

    Why to get Mask My IP PRO?
    With the PRO version of Mask My IP, your computer could automatically connect to our servers and gets more stable, fresh and fast proxies, not only in the US, i.e. you can obtain global proxies including UK, Israel, Canada, Germany, Japan, Brazil, China, etc., along with changing your IP address at any frequency at your will. Besides, You can also enjoy our free upgrades and support for life.
  • How can I order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
  • Is my order secure?
    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Refund & Payment

    How much does Mask My IP PRO cost?
    Mask My IP PRO is now available from 1 Year License(Only $29.95) to Lifetime License($59.95) for your selection. That's so worthy for your online peace-of-mind once for all. We strongly suggest using the Free version of Mask My IP before making the purchase.
  • Are there any other hidden charges?
    There are no any forms of hidden charges. You only pay what you see on the purchase page.
  • Is Mask My IP PRO free for upgrades?
    Yes, you are entitled to enjoy the free upgrades as long as you have a valid subscription. Always use the latest version of Mask My IP PRO to keep the best performance.
  • What is your refund policy?
    If you are not satisfied with the Mask My IP service, contact us within 30 days and we will refund your credit card for the full amount charged.
  • How long can I get my money back?
    It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.
  • Technical Troubleshooting

    How about its compatibility?
    Mask My IP works with Internet Explorer, Firefox, Opera, Maxthon, MyIE and is compatible with all types of routers, firewalls, home networks, wireless networks and any other kind of Internet.
  • How to mask my IP Address?
    With Mask My IP, all you have to do is choosing a fake location via "Select IP Location" option, and click Check IP Info button to get information about the fake IP directly. Just that easy!
  • Where can I find my IP on Internet?
    With its user-friendly interface, you can simply click Check IP Info button, or turn to alternative web sites like and
  • Will it interfere with my Internet speed?
    Our trial version provides you with US IPs which can not be changed, then the surfing speed is restricted inevitably since it is partially depended on the quality and quantity of selected IPs. For a faster surfing speed, we recommend the Full version of Mask My IP which is more powerful and efficient in IP hiding.

NOTE: Want a FREE LICENSE of Mask My IP PRO for one year? If you are a webmaster, blogger or Internet columnist, write 1 review of Mask My IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

My ideal IP Mask

  • 100% Free
    Mask My IP is utterly free to use. It provides you an easy solution to mask your real IP address, thus protecting your online safety and privacy for FREE.
  • Easy-to-use
    Just click Hide IP button, it will instantly offer you a spoof IP without any delay.
  • Auto IP Changing
    For your web surfing being more free and secure, Mask My IP could automatically change your IP address at any frequency as you like.
  • 100% Clean
    Mask My IP is free of any forms of malware or virus. No advertising or spam on our anonymous proxy servers, safe to install and run.
  • Compatible With Alot
    Mask My IP supports Internet Explorer, Firefox, Opera, Maxthon, and MyIE browsers, and can be run on Windows 2000/2003/XP/Vista/7.
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